I am not sure how this situation arises, but I discovered that sometimes the windows installer (Puppet based) on Windows gets into a state where it isn’t installed, but thinks it is, which means that the install won’t work, but it generates messages as if it had worked.
Under c:\psft\pt\ps_home8.55.23 is only the jre directory. Running the install again appears to work, but doesn’t do anything.
The solution is to run the uninstall, then the install will work.